5.1 General
Description of the EEP Management System
EEP has established and
implemented a management system modeled after the ISO 9001:2000 quality system
standard, as documented in this PPPM. The management system is designed to
ensure that EEP accomplishes its mission with a high degree of integrity,
effectiveness, efficiency, reliability, and transparency. The management
system places a high priority on specification of meaningful goals and
objectives, measurement and assessment of performance toward those goals, and
continual improvement of work processes and organizational capabilities.
5.1.1 EEP
Mission and Purpose
The EEP mission is to restore, enhance, preserve, and
protect the ecosystem functions associated with wetlands, streams, and riparian
areas including, but not limited to, those necessary for the restoration,
maintenance, and protection of water quality and riparian habitats throughout North Carolina.
The purpose of EEP is to provide a comprehensive
natural resource enhancement program that identifies ecosystem needs at the
local watershed level and preserves, enhances, and restores ecological
functions within the target watersheds while addressing impacts from
anticipated NCDOT transportation projects and other sources.
EEP is
developing an information system that supports the implementation of work
processes necessary to carry out EEP’s mission. The information system
provides (1) a means for ensuring consistency in operations, (2) documentation
of transactions and milestones, and (3) efficient collection and analysis of
performance measurement data for management evaluation and reporting. The
information system will be expanded and improved over time to address the
evolving needs of the program.
5.1.4 Management System
Training
EEP
Supervisors and Managers will train employees as described below within 30 days
of the employee starting a position within the organization or within 30 days
of the effective date of a new procedure or a major revision to the management
program, a procedure, a policy, or another PPPM-related document.
Supervisors
are responsible for training all existing and new employees on applicable work
processes and procedures and on measurement, analysis, and improvement, as
required for each employee’s section and position. Supervisors will
ensure that all employees know and understand the quality policy.
The Human
Resources (HR) Manager will train all employees on all HR procedures.
The
Administration Budget Officer will train all employees on applicable accounting
and resource management, infrastructure, and work environment procedures.
The Analysis
and Procedures Supervisor will provide training on applicable management
responsibilities and document control procedures.
EEP Managers
and Supervisors are responsible for evaluating the competence of personnel
performing the procedures. Competence will be evaluated by observing job
performance.
During each
training session, a training record will be filled out, signed by the employee
and supervisor/manager, and given to the HR Manager, who will maintain training
records.
5.1.5 Interactions
and Communications
EEP interacts with a number of external agencies and
parties in accordance with the MOA that established EEP. In signing the MOA,
all parties agreed to operate on the principles of open communication and
cooperation. All parties agreed to exercise in good faith their rights and
obligations as contained in the MOA. The parties further agreed to ensure that
formal continuous communication and outreach are established to ensure that
parties affected by EEP are informed of EEP’s policies, methods, procedures,
activities, and performance. In addition to formal and informal
communication, all parties to the MOA will have access to the PPPM at any time.
The outreach includes, but is not limited to,
continuous communication with
·Regulatory review agencies (e.g.,
NC Wildlife Resources Commission [WRC], National Marine Fisheries Service
[NMFS], EPA, FWS)
·Interested agencies,
organizations, and others (e.g., the legislature, local governments, the
Natural Heritage Program (NHP), environmental groups, and the general public)
·Supporting groups and
organizations (e.g., nongovernmental organizations [NGOs], private mitigation
providers, the Clean Water Management Trust Fund [CWMTF])
The network/universe of organizations and
agencies involved in EEP can be summarized in the diagram below.
5.1.2 